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leading specialist in outsourced Omnichannel customer experience management

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There are five main vectors of change influencing customer engagement in 2018.

See what our experts have to say on the matter and how they might effect your business.

Recent posts

The winds of change: 5 vectors of customer engagement

The Winds of Change: 5 Vectors of Customer Engagement

5 competing and conflicting vectors of change are having a seismic impact on customer engagement in 2018. The opportunities and challenges...


Successful Surge Management: The Impact of Regulatory Change

In a perfect storm? Regulators (FCA, PCI-DSS and GDPR) are pushing significant requirements for Insurers to deliver compliant operations. A side effect...