We are a leading specialist in outsourced Omnichannel customer experience management. At Carpeo we connect some of the biggest and most respected brands in the UK with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
We pride ourselves in delivering outstanding service to our clients, and their customers. Our mantra is “ Every Day, Every Contact, Even Better” ,an ethos which is the fabric of our business. We are experts in people interactions which gives us the edge in delivering a superior customer experience in every contact.
We’re passionate about our business, believe being good to work with is a pre requisite for successful partnerships, and demonstrate a commitment to our clients beyond a traditional outsourcing relationship.
Our strategy is to attract and retain the best people and provide the best working environment to inspire our teams across both our sites. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth. This is how our passion turns into outstanding customer management excellence.