Your customer, your brand – our priority
Despite living in the digital world ,the moment of truth between your business and your customer is Voice – the human interaction. That’s why we at Carpeo pride ourselves on making that interaction the best it can possibly be, our mantra of Every Day, Every Contact, Even Better defines our culture and DNA.
Our people are chosen for their personality, their sparkle, we can train them how to use the IT and phone but we need the right type of person before we even begin. Ultimately our people are our USP, a “Can Do “ attitude , a pride in what they do and a team ethic that puts the client first. We have grown organically by delivering great service, whether it’s taking a booking for Jamie Oliver’s restaurants, arranging a parcel delivery for Arrow XL or saving people money on their energy bills , the service is the same to us – every call, whether inbound or outbound is as fresh and professional from Monday morning to Saturday evening.
We know the trust our clients place in us, their brand is a precious commodity and every-time we speak to a customer we are the custodians of that brand. In order to do that we have a team of real people, not robots reading from a script, lively friendly people who enjoy what they do and exude positivity to clients and customers alike.
For a taster of our culture take a look at the video we made, and to prove we don’t take ourselves too seriously there’s an Outtakes version on Our People