Award winning Swindon & Newport based Contact Centre Carpeo has appointed The Honourable C. Jerome Dill as Non-Exec Board member as it continues its impressive growth and expands into new sectors.
Jerome lives in Bermuda, is a lawyer by training and had his title bestowed by the Queen for his years of service as Deputy Premier of Bermuda. He was integral to the growth of a significant Re-insurance business Validus, which was listed on the New York Stock Exchange. Since he retired from there in 2013, he now consults and invests in interesting high growth businesses, such as Carpeo.
Jerome said; “I’m delighted to be involved in Carpeo. I have been involved with various companies on both sides of the Atlantic, both private and public and in various stages of development. What attracted me to Carpeo is the strength of the management team and its vision for growing the company, for the advantage of all its stakeholders. Based upon my extensive research, I have no doubt that our future together will be an exciting and productive one..”
Peter Wilcock, Director and Co-founder said
“We’re delighted to have someone of Jerome’s calibre and experience join the business. He will bring a breadth of knowledge across a wide range of topics which will benefit us hugely as we continue to expand our business scope. We now have strength in depth on our Board as well as our management team which will serve us well in the future”
CARPEO is a dynamic, world-class, multi award-winning customer contact operation which represents some of the biggest blue-chip clients in the education, automotive, insurance, logistics, restaurants and hospitality, energy and retail sectors. Carpeo has a variable workforce in response to client needs. At its peak in Summer 2016, CARPEO had a total of 337 staff.
Established in 2008’s recession, Swindon-based Carpeo has doubled revenues year on year since 2012 by partnering clients in their Transformation Journey and challenging them to think and work smarter in customer contact.
Carpeo uses innovative Cloud-Based (Agile) CRM technology to optimise and integrate channels and systems, then transform customer contact to effectively underpin “Customer Innovation Delivered”. The agile technology combined with talented, committed and highly responsive teams means CARPEO responds positively to the most complex and demanding challenges presented by clients.