Carpeo is delighted to announce that Vic Gysin has joined the Board as Non-Executive Chairman. Vic joins after a 16 year career at the UK’s largest outsourcing business, Capita plc. His intention with Carpeo is to oversee its elevation towards being one of the UK’s leading lights in transformational outsource partnering.
David Williams, Founder and Director commented:
“As a Board we are delighted to have secured someone of Vic’s talent and experience as Chairman. There are few people in the BPO world with Vic’s track record for innovation and growth, two aspects which are at the forefront of the Carpeo strategy. As our clients demands change and they look for more effective ways to engage with their consumers, Vic’s insight will be of tremendous value to us as we continue to enhance our customer contact solutions. The whole management team are excited about working with Vic and benefiting from his many qualities”.
Vic was a member of the Capita plc Board from January 2011 where he both led the Group’s operating divisions as well as undertaking the more traditional fiduciary aspects of Board responsibility. One of the most noteworthy achievements of Vic’s Board tenure was to create through acquisition the UK’s largest and most successful Customer Management business.
One of the successes of Vic’s approach to customer management was to develop transformational outsource partnering through the development of new digital approaches for clients to interact with their own customers, and the support to clients in their own modernisation and business transformation. He also has a wealth of experience of developing offshore centres for servicing clients’ needs, and was behind the creation of operating centres in both South Africa and Poland.
On the back of the hugely successful experience in UK Customer Management, Vic led Capita’s growth, through acquisition and new name business development, in Germany and Switzerland.
“I’ve had a long background in serving the financial services sector and I see this as a key growth sector for Carpeo. Already with credentials as an FCA Directly Authorised business, I’m expecting the digital innovation and automation in play in Carpeo’s current client portfolio to really fuel this growth.”
In Vic’s earlier career he spent time at Nokia Networks and also enjoyed a successful 12-year stint as an officer in The Parachute Regiment.
He has a BSc (Hons) and a MA and spends his time between London and Northamptonshire.
Contact Carpeo on + 44(0)8456437047 or email firstname.lastname@example.org