Customer Service

5 April 2018
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Successful Surge Mangement

5 April 2018, Comments: 0

The Impact Of Regulatory Change In a perfect storm? Regulators (FCA, PCI-DSS and GDPR) are pushing significant requirements for Insurers to deliver compliant operations. […]


26 September 2016
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Omni-Channel

26 September 2016, Comments: 0

Predicting future trends in customer service is always difficult, never more so than today with the constant changes in technology and communication. At a […]


26 September 2016
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Clever Nelly – Keeping fit

26 September 2016, Comments: 0

Having well trained, knowledgeable staff is a must in any business but especially in the contact centre world. Clients place enormous trust in an […]


29 November 2013
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Ten steps to happier customers

29 November 2013, Comments: 0

Whether your business is a tiny start up or a corporate giant, strong customer service has a vital role to play in ensuring success. […]