The Winds of Change: The 5 Vectors of customer engagement

16 May 2018
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Change Driven by GDPR

16 May 2018, Comments: 0

Let’s Get Engaged I’m not a fan of bureaucracy or regulations, but surely the person (presumably it was a human) who came up with […]


1 May 2018
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The Winds of Change – Vector 4: Consumers

1 May 2018, Comments: 0

Voice of the customer I recently attended a seminar where some of the brightest and futuristic looking people set out their vision of the […]


30 April 2018
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The Winds of Change – Vector 2: Technology

30 April 2018, Comments: 0

Technology is one of the strongest forces The pace of technology change and adoption is increasing. Organisations are struggling to keep up with the […]


20 April 2018
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The Winds of Change: 5 Vectors of Customer Engagement

20 April 2018, Comments: 0

There’s a perfect storm brewing… 5 competing and conflicting vectors of change are having a seismic impact on customer engagement in 2018. The opportunities […]