Clients

Automotive

Anyone driving on the road will frequently see the logo of our client, most likely as they are in the process of offering roadside assistance to their members. This high profile and trusted brand has more motoring experience than any other Breakdown organisation, and we’re busy supporting their drive ( forgive the pun) to provide a multitude of motoring related products and services to their customers.

Customer Service

Every day we answer over 4,000 calls supporting the UK’s largest independent parcels, mail and logistics services company within the UK, offering delivery solutions locally and worldwide. Our client is a dynamic and forward thinking company, which is committed to pushing the boundaries of the postal and express parcel delivery markets and continues to launch a range of innovative delivery solutions. Our role is to support our client by being the customer interface, offering real time updates and query resolution to customers, ensuring a first class customer experience accompanies their first class delivery !

Energy

We have huge experience in the energy sector. We were one of the first businesses to learn about Solar lead generation and since then we have grown our team across all aspects of the energy portfolio – from loft and cavity insulation, energy survey’s, install bookings and energy comparison quotes. By now we’ve enabled hundreds of thousands of consumers to benefit from saving money on their energy bills as we’ve partnered not only one of the Big 6 Utilities but also the UK’s largest energy saving experts.

Hospitality

Our client is one of the best known and respected brands in the restauranting world. This brand is a precious commodity and is not given to outsourcing without a huge vote of confidence. We are proud to be given that trust, every call we answer we take on the responsibility of representing this famous name. To do that we train our staff as though they actually worked for our client, they adopt the same values and approach so whether a customer visits a restaurant or speaks to us on the phone, the experience is seamless. That’s what we call Pucker…

Logistics

Our client provides an unrivalled nationwide, 2-man delivery and collection service, fully tracked and with electronic signature capture. Their unique coverage means that they visit 98% of the UK mainland population 6 days a week, which provides the speediest service for their clients customers. With some of the biggest brands in the UK in their portfolio the demands are high and we at Carpeo are integral to making sure the customer contact aspect operates effectively. With thousands of inbound calls daily, in addition to an outbound delivery booking requirement this is a high volume business which requires a focused and dedicated team able to be flexible and adaptable around the real time events of the day.

Retail

The UK’s largest furniture specialist with over 150 retail stores chose us to partner them in providing an outbound customer contact service. Our team are responsible for booking furniture deliveries to customers once the factory have confirmed goods are ready to be completed. This piece of work is vital in the whole supply chain as our client is focused on having the shortest possible time lag between production ending and the customer receiving ( and paying ) for the goods. Our dedicated team ensure the customer is contacted efficiently, offered a convenient delivery window which then allows the logistics operation to run smoothly.

Technology

The largest anti-virus business in the world chose us to provide Voice support to their Premium customers……..in Brazil. So always ready for a challenge we recruited a team of Portugese speaking geeks to work from our Swindon office to help their fellow countrymen solve their internet issue even though they are calling us from 5,593miles away ( approximately).

This brand, with over 280million users places customer satisfaction as their Number 1 KPI, so our team have high expectations on their shoulders but they rise to challenge and provide a world class service to a world class brand.

“Todos os dias todos os contatos ainda melhor” – or as the rest of the team would say “ Every day,every contact,even better”