What we do:
Each client has different needs and expect their campaign to be treated with the utmost attention and care. So we design a bespoke programme each time we implement a new Sales or Customer Service campaign, from profiling the right type of person to be on the phone to the management information dashboard which will measure the KPI’s. So every client gets what they need for their particular business rather than simply bolting something on to our business.
This ensures we pick the right team working with every client, focus on the correct inputs, measure results daily and communicate regularly to deliver a world class performance.
With the right people
Ultimately our people are our USP. We know the thing that sets us apart is being good to do business with, to achieve that goal we focus on our people – and our culture.
We have created a team of people at the heart of our business who care about giving great service. This strategy has led to our growth and has attracted blue chip clients who had plenty of choice where they put their business. But they come to us because we deliver great results, but more than that they like the way we do it.
Here at Carpeo we aim to continue to build an environment in which employees can develop and contribute to the achievement of our business goals, where work is stimulating and rewarding, and happens in a culture of diversity, fairness and equality.
It’s this way of working that has seen us become one of the most respected contact centres in the UK. And it’s seen us represent some of the biggest names in automotive, insurance, logistics, restaurants and hospitality, energy and retail. They trust us to put their brands, and their customers, first. So, that’s what we do. Every Day, Every Contact, Even Better.