The option of a Homeworking solution is vital in the contact centre toolkit. Our homeworking capability gives us the option to scale up or down capacity at a moment’s notice to meet fluctuating business and customer demand. By utilising our experienced homeworking professionals, we can quickly and seamlessly have increased our resourcing at very short notice. Each agent simply logs in to our cloud based platform and has ready access to all the functionality they would have in our centres. And it’s great for our Homeworking team too, they often have commitments which would preclude them from full time employment, but their skills are now available as the flexibility of Homeworking allows them the freedom to work with us, just not in the building.
This is a valuable option when customer demand fluctuates, to see a demo of our Homeworking in action call us.