Contact Centre Carpeo Brings in Heavyweight Blue-Chip Operations Director to Strengthen Senior Management Team
Thur 25th May 2017
• Stuart Aris helped Mike Minahan double RAC turnover in 3 years
• He is the 2nd Senior RAC Manager to join Carpeo
• Several Carpeo staff development initiatives already paying off
To help drive their aggressive business growth strategy to double turnover in 3 years, the Directors of multi-award-winning Contact Centre Carpeo recently appointed Stuart Aris
as Operations Director. His blue-chip pedigree includes nearly four years as Head of Sales and Customer Service at RAC
, nearly four years as Head of Customer Services at British Gas
and just over a year at Capita
Business Services as Head of Front & Back Office. While at Capita, Stuart managed multiple large contact centre sites across different client contracts.
Swindon-based Carpeo is in the process of opening a second/sister site in Newport, Wales, and Stuart’s appointment is a key part of a growth and change management strategy designed to underpin significant expansion. Stuart joins CEO Mike Minahan (also from RAC), with whom he has worked for 10 of the past 14 years. The pair have complementary skillsets and together they make a formidable team, having doubled RAC’s turnover in the space of four years through various initiatives.
When Stuart joined Carpeo he noticed “A lovely passion in people who are really committed to the cause. Carpeo is very good at reacting and turning things around quickly for clients, yet there is a strong capability in adding a true long-term partnership with the right clients through our people and systems capability – which is market-leading in my opinion.”
Regarding Carpeo’s position within the Outsourcing industry, Stuart believes “There is a major opportunity for Carpeo to carve out a niche because our near competitors store data in separate silos. Carpeo’s own comprehensive CRM system (TPoint) integrates EVERY customer contact across phone, email and even social media. This gives us a real competitive edge and an incredibly powerful business solution to offer the market. This really is ‘end-to-end-blended data’ at its best!” To find out more about Carpeo’s omni-channel outsourcing capabilities call +44 (0)7954 391058 or see http://carpeo.com/services/
Stuart absolutely thrives on business transformation and his ambition is to drive Carpeo to become an even better place to work, which feeds through into greater success for clients. He has never joined a company to maintain its status quo and says “I have only ever joined companies on a fast growth track. Carpeo’s founding Directors and Senior Management team are ambitious and have great drive and enthusiasm!” He continues “I have a tremendous respect for Mike’s leadership and together we are already seeing results in a number of key performance indicators.“
His particular focus is staff retention and to develop the “people capability”. If Stuart gets it right then Carpeo will go from strength to strength. Since his arrival, Carpeo is already a much better place to work with the introduction of several initiatives such as a performance-related pay, attendance bonus, childcare vouchers, and so on.
Stuart will be based in Swindon two days a week managing Carpeo’s existing sales and customer service contact centre, while the other three days a week, he will have full operational control over the new contact centre at Caerleon House, Cleppa Park in Duffryn. In addition, he will oversee the launch campaign for the company’s exciting new business initiative “Carpeo Estate Planning”
, which goes live on 5th June.
comments “I am delighted and excited that Stuart has accepted our offer to build a stronger future for Carpeo. He understands the strategic vision to grow the business and it is great to be working with my “right-hand man” again! He is an astute leader of people and his passion to do the right thing for the partners we work with is outstanding!”
Carpeo Operations Director Stuart Aris