Here at Carpeo, we’re at the cutting edge of developing and implementing Omni-Channel solutions for a variety of clients. Our in-house professional services team is leading the charge in rolling out a seamless platform which gives a single view of the customer, no matter where the customer goes. Not only does this drive huge gains in terms of customer service standards but also drives efficiencies in the business, as channels can be blended and multi-screens can be replaced by a portal showing all touch points. This also results in better data capture, trend analysis and forecasting.
Better customer experience along with lower cost to serve, what’s not to like?