According to the British people, The European union, a 60-year relationship has run its course and we now are negotiating a complex and hard exit. But what about your systems? In the context of the modern consumer and upstart digital disruptors, have they run their course too? Yes LExit (legacy exit) will be high on your consideration list and a highly contentious issue.
Apart from the latest dot com startup, all organisations have legacy systems. And however imperfect, legacy has its value, in the smooth operation of the business and its key functions as well as the balance sheet. And yet just like the European Union they are also so frustrating. Often inflexible, complex and costly to maintain and change. But the simple cost of replacement often adds little value and comes with high risk. A big project that simply keeps the lights on isn’t the most attractive investment the board is considering. And yet that is the hard choice that many are now facing.
Should I stay or should I go now?
Of course the British People were offered a simple choice – stay or go. Is the CIO offering you a simple choice too – expensive replacement or nurse them along in an imperfect state for a bit longer? Or could there be a third way? A soft LExit?
Cloud-based low-code solutions could offer a third way
There is a new breed of low/no code highly agile solutions out there that can wrap around legacy systems via API’s and web services, which almost all systems have or can have built. Liberating the data into private or public cloud and combining it with feeds from real-time communications channels means that a virtual single view of the customer can be assembled. And then made dangerous at the point of contact (real-time) with customers through any face.
Forrester defines low-code development platforms as platforms that enable rapid delivery of business applications with a minimum of hand-coding and minimal upfront investment in setup, training, and deployment.
Speed to Benefit is an essential consideration
A recent Article from Cloud platforms solutions review talked about “how with these platforms non-technical users can build out rich web interfaces in short periods of time”. It discussed four major trends in these solutions in 2017:
Of all these, speed is the weapon that digital disruptors have that larger organisations with legacy struggle with. And speed to benefit is an essential driver of decisions.
At Carpeo, a contact services business we use one such solution, tpoint. It embraces legacy and its strengths, but combines it with the latest digital agility to deliver transformed solutions across all contact channels in days and weeks, rather than months and years.
The combination of the liberated single view with a simple drag and drop process tool, intuitive workflow, no code design studio and role based access delivers solutions at the speed of customers.
Embrace the strength of legacy and mitigate its weaknesses is a winning approach
Using the API’s to extract and send back the data can get the legacy to perform its core ERP/Admin functions crucial to the businesses operations whilst the highly agile process layer and powerful applications can evolve the customer experience in days and weeks.
Soft LExit the answer?
Using an approach like this, can deliver a Soft LExit, where Legacy exit (and associated expenditure) can be deferred and considered. And if you do need two years to consider what the exit looks like and how to replace, you don’t have to wait til that process is completed to get on with the important business of an improved user and customer experience that delivers benefits.
As one CIO, I spoke to recently put it, using this kind of approach removes risk, avoids expenditure and delivers what the business is demanding in a far quicker and cost effective manner. Avoiding the need to change the engine in mid flight!
Maybe a soft LExit is what you need after all!